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Ford Uptime Services Launches in Germany

Sep 16, 2026
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With Ford Pro's connected services, all roads lead to uptime.

COLOGNE, Germany – Ford Uptime Services is now available for customers in Germany, using vehicle data to predict breakdowns that can save fleets thousands per month.

Ford Uptime Services monitors over 3,000 unique alerts that could be triggered by each connected vehicle. The data is automatically pushed from the vehicles to the platform, securely processed in the cloud, and then allows Ford to send out automated reports weekly or even daily, to give fleet managers a birds-eye view of their fleets’ health. Ford Liive agents then use this information as an input to run this proactive service.

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The Ford Pro stand at IAA Transportation 2026 used real data from vehicles and dealers to put uptime performance front and centre.

This functionality is what makes Ford Uptime Services proactive, rather than reactive. The information from the sensors is like a digital crystal ball.

Isaac Adeyeye, technical product owner for Ford Uptime Services, said: “It allows us to get a head start on developing issues to book maintenance before these smaller issues escalate into larger ones, and repairs that are more costly in both time and money. A van off the road costs a business around €700 on average per day, according to research we commissioned.

“Ford Uptime Services works. We know this because we have trialled the new system with large fleet operators including L&Q — a leading residential developer and housing association that operates a fleet of 600 Ford vehicles in the UK.

“L&Q told us that before trialling Ford Uptime Services for 12 months, they were losing on average 58 days of operating uptime across the fleet each month with vehicles waiting for routine servicing and more urgent repairs. Now, average monthly downtime is 23 days. That’s a 60 per cent reduction that saves them around £17,000 (around €19,700) per month.”

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Ford Uptime Services extends the same diagnostic architecture that underpins FORDLiive and Dealer Uptime Services, scaled for fleets running into the hundreds of vehicles.

Isaac adds: “One of the great things about a system like Ford Uptime Services is that it can be continually developed to get better over time. We can improve the processing and software at our end, and we can send over-the-air updates to our customers’ vehicles to add improved functionality.

“Our next generations of commercial vehicles are being designed with even more connectivity at their core. It’s exciting to think what we’ll be able to do to help customers get the most from these vehicles – and we’re already working on it.”

For smaller operators whose primary relationship with Ford Pro runs through a local dealership, that predictive layer is Dealer Uptime Services. Dealer Uptime Services puts vehicle monitoring in the hands of the dealership itself, which can flag and resolve issues before they interrupt a delivery run.