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Protecting the Engine Room of Europe: Why Uptime is Ford Pro’s Ultimate Product

May 18, 2026

DUNTON, UK - For a small business, a single van off the road can cost €700 a day, but there is a solution. Ford Pro uses data from over 1.2 million connected vehicles to predict issues before they happen, turning dealers into productivity partners that keep businesses on the road and earning.

“At Ford Pro, we’ve realised that our job isn’t just to sell vehicles - it’s to keep the engine room of the European economy moving,” explains Hans Schep, General Manager, Ford Pro, Europe. 

“We’ve built a structural advantage that no competitor can easily replicate. With over 800 Transit Centres and a network of 200 accredited convertors, we have the largest dedicated commercial footprint on the continent. But the real secret sauce is how we are now layering intelligence over that physical scale.” 

Since 2021, FORDLiive Centres have forged a deep, real-time connection with Ford’s Transit Centre network. This synergy has fundamentally accelerated repair times and delivered a staggering 3,160,476 additional days of uptime — over three million days where vans were out earning money instead of sitting in workshops.

But the true potential lies in the intelligence of the vehicles themselves. Today, there are over 1.2 million connected Ford Pro vehicles across Europe generating six million health signals every day. By utilising this connected vehicle health, Ford Pro can now offer its new Uptime Services to keep businesses moving at every scale.

“Until now, these sophisticated services were primarily delivered by central Ford teams looking after our largest fleet partners. But the next stage of our strategy is the most exciting,” Hans adds.

“We are now empowering our dealers to take that same proactive superpower and use it to serve their local small business customers. With Dealer Uptime Services, we are bringing the full weight of Ford’s data expertise to the smaller enterprises.”

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Dealer Uptime Services transform the role of dealers from service providers into productivity partners. For the first time, dealers will have access to fast-flowing data for every connected Ford in their area. They won’t need to wait for the plumber or the electrician to call with a breakdown; the dealer will call them first.

“No one else in the industry is doing this — combining fast-flowing data and software to generate actionable insights that lead to real action on the workshop floor,” Hans explains.

“We are now scaling this across our Transit Centres, and the impact is transformative. By seeing a developing issue, dealers can pre-order parts and prep the workshop ramps before the vehicle even arrives - or, where possible, deploy a Mobile Service Van to complete the work at the customer’s own location, keeping them on the job and out of the workshop entirely.”

This approach reduces key-to-key repair time by 50 per cent, and is a massive win for the customer, who gets back to work faster, and a win for dealers, as it opens up significant workshop capacity for new customers.

“By combining human-centred design with the power of data, I truly believe we are making ourselves indispensable,” Hans says. “When we reduce a customer’s downtime, we aren't just servicing a machine; we are securing their trust and ensuring that Ford Pro remains the strongest asset in the European market and their most reliable partner.

“The data makes us smarter, but our dealers make us local. Together, we are making sure that when a Ford customer opens their doors in the morning, they can always get to work.”