Ford Pro Expands Mobile Service to Boost Fleet Uptime
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Mobile Service Van arrives at customer business office
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|Mobile Service Van arrives at customer business office
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|Mobile Service Van Technician driving van -
|Mobile Service Van Technician driving van
DUNTON, UK – Ford Pro is expanding its productivity-boosting Mobile Service fleet maintenance programme to a further four markets in Europe before the end of 2025.
It means almost 500 Ford Pro Mobile Service vans in 13 markets across Europe will be able to perform more than 70 per cent of servicing, maintenance and repair actions on Ford electric, hybrid, diesel and petrol commercial vehicles.
“Why would you take time out of your van’s packed schedule to take it to a workshop, when the workshop can come to you? Ford Pro Mobile Service – especially in partnership with FORDLiive – is an uptime catalyst for fleet operators,” said Owen Gregory, director, Ford Pro Service, Europe.
“Not only does Mobile Service make life easier for fleet managers and help keep vans hard at work for longer, it also frees up appointments for those jobs that need to be done at the workshop. It’s win-win.”
Mobile Service removes the logistical headache of deploying drivers to take vehicles to and from appointments. Instead, a Mobile Service van and technician can travel to the business’ depot, having used Predictive Repair Intelligence to determine exactly the parts needed and collected them on the way, before servicing multiple vehicles during a single visit.
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Mobile Service Van Technician sitting in van looking onto laptop
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|Mobile Service Van Technician sitting in van looking onto laptop
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|Mobile Service Van E-Transit Technician Customer having a conversation -
|Mobile Service Van E-Transit Technician doing service on customers van -
|Mobile Service Van Technician arriving in front of customers office_greeting customer -
|Mobile Service Van Technician sorting parts in van
Using FORDLiive to monitor connected commercial vehicles for developing vehicle concerns, Mobile Service technicians can even perform preventative maintenance to remove the need for further appointments in future – helping to maximise uptime for vehicles that need to be on the road to be earning money.
Because servicing is not limited Ford commercial vehicles, Mobile Service can support multi-brand fleet operators with servicing for all vehicle makes. And, Ford Pro is ultimately targeting 80 per cent nationwide coverage within one hour of a Mobile Service operator in those markets in which it operates.
Lloyds British uses its fleet of Transit Customs to provide safety, compliance and productivity across clients’ plant equipment. The business reports that using Ford Pro Mobile Service to maintain and repair its vehicles at a time and location beneficial to its engineers helps save up to 60 days of van uptime per year across its 70-van fleet.
“Downtime for our vehicles is critical. When they’re off the road, our engineers are off the road,” said Gareth Jones, Transport and Compliance manager, Lloyds British. “Some Mobile Service jobs can even be done while our engineer is doing theirs, so they don’t even notice there has been any downtime.”
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