DEARBORN, Mich. May 30, 2023 – With increased demand for remote services, Ford today announced it’s expanding its Mobile Service program to now include Escape SUVs, allowing customers at its smaller-volume dealers more convenient options for vehicle service.
Ford is targeting to have nearly 1,000 Escape SUVs to be used as Mobile Service vehicles by year’s end, giving smaller-volume dealers a more affordable way to deliver Mobile Service and larger dealers a way to supplement their existing fleets. The Escape also frees up service bays at dealerships and gives customers more convenient choices on how and where they want vehicle service.
Customer use of Ford remote services has increased 45 percent since Q4 of 2022.
“Adding the Escape to the mobile maintenance fleet now gives our smaller-volume dealers the ability to provide this convenient service to more customers,” said Todd Rabourn, North America Regional CX Director, Experience Implementation. “These Escape vehicles are hitting the road to provide everything from software updates to light repairs, plus offering the ability to accelerate how we resolve current recalls.”