BRENTWOOD, England – Ford has launched Transit24, an initiative designed to provide fast and consistent aftersales services to its commercial vehicle customers.
Part of Ford’s on-going investment into its UK dealer network, Transit24 will help to minimise vehicle downtime and reduce whole life costs for customers.
More than 90 of Ford’s 200-plus commercial vehicle authorised repair network will be identified as Transit24 Dealers to provide service, maintenance and repair for all commercial vehicles. They will provide priority treatment for all urgent work and aim to complete vehicle-off-road repairs on the same working day, or within 24 hours.
Each Transit24 site will offer while-you-wait servicing to suit the customer, including late night appointments at least once a week, and will respond to online service booking requests within 20 minutes.
Collection and delivery of vehicles can be arranged and every vehicle leaves the dealership washed and ready for work.
Jon Wellsman, Ford of Britain customer service director, said: “This initiative from Ford provides added value and convenience for our customers. Ford offers a class-leading range of commercial vehicles and technologies and with the most accessible dealer network in the country, the aim is to offer the best and most widespread care and assistance for Ford customers.”