DEARBORN - Digital Worker is going live to extend their assistance and enable employees to have a more efficient work day.
With the new initiative, Digital Worker Live, they’re now able to reach out to five times as many people in one session than they were before.
“A situation where it could take time to track down an answer by email, could be handled in one of the live sessions,” according to Dave Schwartz, User Engagement Manager, Digital Worker.
By going virtual - combining audio visual content from the Digital Worker site with WebEx functions - attendees are now able to learn about Digital Worker tools and services and speak to the Digital Worker team in real time, all during one session.
“The thing that separates this from other venues is that it gives people that direct connection with a Digital Worker expert that they need,” said Schwartz. “It gives the option to not just read information on a page, but to ask questions and be a part of the conversation.”
Questions and concerns submitted during the Live Chat period will be answered by a group of DW SME volunteers who signed up for the event. Incorporating social media into the virtual training course, questions will be submitted during the “Yam Jam” using a specific Yammer group.
Other functions such as the chat capabilities and an overview of the virtual learning environments, found in the Digital Worker News section, allows users to take the training courses at their own convenience because they can come back to the site to replay the audio visual files. This way attendees can come and go from the event as they please.
According to Schwartz, the Digital Worker group is rolling out this new approach to focus on delivering what people want and need, in a forum that is right for them.
More than 300 people attended the first Digital Worker Live session. The next session, scheduled for Monday, May 21, will highlight OneNote, a new program in Office 2010, WebEx with WebEx Audio and the new batch of How iWork scenarios.
For more information on Digital Worker Live events and upcoming visit the website: https://comm.sp.ford.com/sites/digitalworker/Pages/dwlive.aspx.