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 Consumer Experience Movement Featured in Quality Digest

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The Consumer Experience Movement (CEM), a revolutionary initiative based on the concept that creating a world-class consumer experience hinges on having a world-class employee experience inside Ford dealerships, was the focus of a recent article in Quality Digest. 

Click here to the read the story, which features Elena Ford, vice president, Global Dealer & Consumer Experience as well as Ford dealer Justin Hansel and his CEM coach Chris Hunsicker.  

 

  

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7/7/2014 8:00 AM