MELBOURNE, Fla. - About 100 people gathered Thursday, Nov. 21, 2013, to attend the ribbon cutting ceremony for the new Lincoln Client Relationship Center at the Florida Market Place. Executives from The Lincoln Motor Company and Percepta, a joint venture between Ford and TeleTech to provide a contact center and business process outsourcing, cut the ribbon marking the grand opening of the 7,500-square-foot luxury suite geared toward meeting the customer service needs of current and potential Lincoln clients.
“The development and launch of the Lincoln Client Relationship Center will deliver a core piece of the personalized dialogue our clients have with the brand,” said Eric Cin, manager, U.S. Lincoln Ford Customer Service Division. “The center allows us to maintain a line of communication with our clients no matter what media form they choose be it telephone, email, text or virtual conversations such as those conducted by our concierge representatives.”
Percepta’s President and Chief Executive Officer Ron Chmara is exceptionally proud to be Lincoln’s contact center partner and to be a part of the Lincoln transformation. “Our team of highly trained and skilled client service managers and concierge professionals represent what it is to be a Lincoln owner by providing uniquely personalized services,” said Chmara.
The center was designed to allow creativity, collaboration and energy to flow through the teams; it provides the right atmosphere for the Lincoln brand and team.
“This is an exciting time for the new LCRC and Concierge center,” said Enza Sleva, manager, U.S. Lincoln Ownership. “We continue to drive a differentiated experience for both our clients and our employees. The new Lincoln ‘suite’ will bring together a dedicated Lincoln team ready to serve both prospect and existing owners by providing an effortless and superior client experience always.”