CHANGSHA, China — Jiangling Motors Co., Ltd. (JMC) – Ford's commercial vehicle investment in China – has been recognized for taking its quality standards to the next level.
JMC walked away with the “Benchmarking of National Quality Unit” award and “Enterprise of Excellence for Promoting Six-Sigma Management” title at the 2011 China Quality Technical Award Conference (CQTAC) and the 9th China Six Sigma Conference (CSSC) in Changsha, central Hunan province.
Developed in 1986, Six Sigma is a business management strategy that is widely used today in many sectors of industry; CQTAC is an annual event to honor and share technology innovation projects, and also provides a platform for experts, entrepreneurs and practitioners to learn more about quality methods. CSSC aims to improve management strategies across many organizations and companies in China.
Besides a well-established six-sigma management system that has been running for 10 years, JMC also introduced and utilized a series of Ford advanced management systems, including Quality of Service (QOS) informational management system and Global Quality Improvement Process (GQIP), to make JMC’s quality management more sophisticated and digitized.
"Jiangling has always stayed laser-focused on quality through the constant improvement of administrative skills," said Liu Nianfeng, JMC vice president, who was recognized as an "Excellent Promoter" of six-sigma by the conference.
"We were aware of the efficiencies that Ford achieved after adopting the six-sigma system in the 90s, therefore we decided to adopt it as well since Jiangling is a company always striving for improvement," she added.
By the end of 2011, JMC had five 6-Sigma Black Belt Masters, 73 Black Belts, and 1,253 Green Belts. JMC has cumulatively implemented over 2,000 continuously improvement programs and received profits of more than 98 million yuan (US$ 15.5 million).
For three consecutive years, JMC has won the Golden Prize for Ford Customer Satisfaction. Moreover, JMC Transit vehicle’s TGW (things go wrong) rate was the lowest for four consecutive quarters among Ford global plants, and its customer satisfaction tops Ford APA, according to third party quality investigations in 2011 and 2012.