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 Ford Philippines Teams Compete in Annual Sales and Service Olympics

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SANTA ROSA, Philippines — More than 100 employees from Ford’s nationwide dealer network recently competed in Ford’s Annual Sales and Service Skills Olympics, a full day of competition at Ford's headquarters in Santa Rosa.
The event gathered the sales and service teams from 22 Ford dealerships to compete in practical examinations and skills test replicating real-word scenarios.
“Our team is our best asset and we continuously look for ways to further develop their skills and enhance their product knowledge, technical competency, process adherence, and most importantly self-confidence in their expertise," said Margo Delfinado, AVP for Ford’s Customer Service Division.
"The Skills Olympics challenges our network to raise the bar in everything we do, especially in customer satisfaction. We also look forward to this annual event as it allows us to come together in a fun and educational manner as One Ford family,” Delfinado added.
The Annual Sales and Service Skills Olympics is testament to Ford's commitment, together with the dealer network, to provide the best products and service to its customers. The committee develops a number of challenges simulating real-life scenarios that measure adherence to quality processes for consistent customer satisfaction.
Winners for the various categories will be awarded during the Annual Ford Dealer Convention in January 2013.

 

Always a favorite: Sales and Service FAQ Game Show
The event kicked-off with a cheer dance competition
   
Role Play: A Ford employee poses as a customer where the sales staff is asked to perform a complete product walk-around
The Sales and Service Teams from the various dealerships participated in the whole day activity which is both fun and educational
   
 
 
   
 
 

  

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12/11/2012 3:25 AM