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 @Ford Mobile Frequently Asked Questions

DATE: Will be calculated from "Release Start Date" field.

Answers to FAQs about @Ford Mobile can be found in the list below. If you are unable to find what you are looking for, please submit your question to atford@ford.com.
 
Q. What is a "mobile site?”
A. A mobile website is one that has been designed specifically for the small screen of mobile devices.
 
Q. Are the mobile sites considered "apps?”
A. No, there is no "app" (application) to install on your device.
 
Q. What content is available on the @Ford Online mobile website (@Ford Mobile)?
A. @Ford Mobile provides select content from the full site. You can get the latest top Ford news on the go and will have the ability to:
- View @Ford Notes targeted to mobile users
- Watch the six most recently posted videos
- View the six most recently posted photo galleries
- Access Key Links targeted to mobile users
 
The news displayed on the mobile site is the top ten most recently published articles that are posted to the Top News, APA, Europe, Noth America, South America and Europe tabs of the desktop version of the site. There is also a From Our Plants section that features news from each U.S. and Canadian plant, photos and videos.    Additional archived news articles, work tools and stock are available on the full site at www.at.ford.com. You can access the full site from the mobile site by clicking ‘Leave @Ford Mobile to see Full Site’  located at the bottom of the screen.
 
Q.  How do I access @Ford Mobile?
A. All you need to do is access the @Ford Online website from your smartphone's browser and you will be automatically redirected to the mobile version of the site: www.at.ford.com
 
Q. Why didn’t the mobile version of www.at.ford.com display on my mobile device?
A. You may need to clear the cache and cookies in your browser and potentially set the browsers to the default settings. For any phone to redirect properly the JavaScript must be enabled. 
 
Q.  How do I access the full site from @Ford Mobile?
A. You can access the full site from the mobile site by clicking ‘Leave @Ford Mobile to see Full Site’  located at the bottom of the screen. If you go to the full site and then want to return to the mobile, click on the ‘Return to @Ford Mobile’ button in the upper left corner of the screen.
 
Q. What devices will display the mobile site? 
A. Most smartphones, including iPhones, Androids and Blackberries, will display the mobile site.  Blackberry devices with OS 5 or lower are not supported.  Blackberry devices have limited support for video playback depending on your signal strength and phone model.
 
Q. Will the mobile redirects work on my iPad?
A. We believe iPad users will have a better user experience using the full site that displays on desktops and so we are not redirecting to the mobile site from that device.  
 
Q. Will the mobile redirects work on my Android Tablet?
A. We believe Android Tablet users will have a better user experience using the full site that displays on desktops and so we are not redirecting to the mobile site from this device.  Some older Android tablets identify themselves as phones and will be redirected to the mobile site.  You can choose to return to the desktop site by using the link at the bottom of the page.
 
Q. Can I comment or like articles from my smartphone?
A. These features are currently not available on the mobile site.​

  

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7/17/2013 12:00 AM