BRENTWOOD, England – Ford of Britain is launching 100 Transit Centres in the UK, offering new high-tech showrooms, elevated after- sales and service standards and extended opening hours.
Transit Centres will provide a cutting-edge environment for Ford to showcase its next generation of commercial vehicles to customers, and will enable the launch of Ford’s Transit24 aftersales programme, announced in February this year, which is aimed at minimising vehicle downtime and reducing whole life costs for commercial vehicle operators.
The 100 Ford sites will be upgraded by the end of 2014 as part of the company’s on-going investment into Britain’s largest dealer network.
Each Transit Centre site employs a dedicated CV sales team, as well as Ford-trained technicians, and offers specialised workshop equipment, tools and training.
Transit24 will offer while-you-wait servicing to suit the customer, including late night appointments, and will respond within 20 minutes to online service booking requests. Collection and delivery of vehicles also can be arranged and every vehicle leaves the dealership washed and ready for work.
Jon Wellsman, Ford customer service division director, said: “The launch of Ford’s new Transit Centre network will provide first class sales, service, maintenance and repair for all of our commercial vehicle operators across the UK. Ford has the largest and widest-spread dealer network in the country, offering a class-leading range of commercial vehicles and technologies and will continue to deliver the best care and assistance to customers.”
Hartwell Ford in Abingdon, Oxfordshire, was the first Transit Centre to launch in the UK. Kevin Godfrey, Hartwell Ford managing director, said: “Hartwell Ford always strive to deliver the best in customer service and aftersales support. The launch of our new Transit Centre is a brilliant opportunity to showcase the excellent new range of commercial vehicles from Ford and further improve the level of care for our customers.”
The launch of Ford’s Transit Centre network is aligned with the complete transformation of the blue oval’s commercial vehicle range, introducing four new models – Transit Courier, Transit Connect, Transit Custom and Transit – by 2014.