PHNOM PENH, Cambodia – Ford Motor Company recently launched an all-new Quick Lane service center in Cambodia in the Pochentong area and its second Quick Parts facility in Toulkok.
The Quick Lane facility is equipped with six service bays, two denting bays and 27 staff members. The new Quick Parts facility in Toulkok will offer customers a high-quality inventory of genuine Ford parts, the selection and standards for which Ford Motor Company sets globally.
“Demand for our world-class One Ford products and services is rising fast in Cambodia. These new facilities prove Ford is committed to meeting our customers’ needs, exceeding their expectations and providing them with only the best in after-sales services and vehicle upkeep,” said Patrick O’Neill, regional manager, Asia Pacific, Ford Export and Growth Parts and Services.
“And at Quick Lane centers, customers will have the confidence of knowing their vehicles are being serviced by Ford-trained technicians using quality parts,” he added.
The new Quick Lane service center in Pochentong is equipped to handle routine vehicle maintenance and light-repair needs quickly — including oil and filter changes, brake systems, tires, suspension systems, exhaust systems, tune-ups and alignments.
Equipped with state of the art infrastructure and technology, the 3152.96 sq. m service center can service 22 cars per day. The facility will also offer body and paint services.
Quick Parts in Cambodia
Around the world, Ford and its dealership partners open Quick Parts outlets in areas with limited parts availability in order to provide a market presence for retail, wholesale, fleet and installer customers. Quick Parts in Cambodia will carry Ford- and Motorcraft-branded parts, Ford-branded accessories and Ford-branded merchandise. Competitive-make parts will also be made available.
Rami Sharaf, country manager, RMA Cambodia, says one of the goals is to continue growing Ford’s market presence. “We expect Quick Parts will help us retain customers who might go elsewhere if parts aren’t available. But beyond that, we think the improved parts availability will keep our current customers happy and win over non-Ford customers.”
Most Quick Parts outlets are owned and operated by dealers, with assistance and training from Ford. RMA Cambodia opened its first Quick Parts outlet in December 2011 in Phnom Penh.
“We are going further to enrich the lives of Ford drivers in Cambodia and across the region by taking customer service to the next level,” said O’Neill. “The new Quick Lane and Quick Parts service centers are part of our ongoing efforts to make the Ford customer service experience efficient, trustworthy and of the highest quality.”