- The Supercar in Front is a... ?
BRENTWOOD, England – All-new Ford GT caused a stir in central London when we parked it up, hid the Blue Oval badge, and asked passers-by to name the manufacturer.
- Ford Credit Enables Customers to Rent out their Car to Other Drivers; London Mobility Pilot to Reach Millennials
LONDON, England – Ford Motor Credit Company today announced a new car‑share pilot that enables customers to rent out their vehicles to other drivers.
- Quick Lane Ends 2014 With 6 New Centers Operating in Argentina
BUENOS AIRES, Argentina - At the beginning of 2014 Ford Argentina announced the launch of Quick Lane, the global chain of quick service specialized in light mechanical repairs and tires.
- Consumer Experience Movement proves successful in U.S., goes global
Three years after its inception, the Consumer Experience Movement has gone global with 1,050 dealers around the world voluntarily participating in the program.
- Thank You Ford Edge
OAKVILLE - Recently we received a letter from a Ford Edge customer thanking the Oakville team for building the vehicle that protected him and his family in a car accident. The customer said that he was very impressed and thankful for the attention to safety built into the vehicles produced here in Oakville.
- You Test It: Ford Offers Opportunity to Be Among First People Behind the Wheel of All-New F-150
DEARBORN - Ford, America’s truck leader, is looking for truck buyers to take an all-new F-150 through some of the toughest testing it might ever encounter – their own.
- Lincoln Client Relationship Center Opens
MELBOURNE, Fla. - About 100 people gathered Thursday, Nov. 21, 2013, to attend the ribbon cutting ceremony for the new Lincoln Client Relationship Center at the Florida Market Place. Executives from The Lincoln Motor Company and Percepta, a joint venture between Ford and TeleTech to provide a contact center and business process outsourcing, cut the ribbon marking the grand opening of the 7,500-square-foot luxury suite geared toward meeting the customer service needs of current and potential Lincoln clients.
- Lincoln Concierge Help to Bring in New Clients, Resolve Issues
DEARBORN - The Lincoln Concierge team has been pivotal in the company’s move to personalize service and create warmer experiences for clients throughout their relationship with Lincoln.
- Lincoln Looks to Start Conversations with Consumers Where They Live
DEARBORN - The Lincoln Motor Company has made it a priority to refine the customer experience and a major component of that strategy is to incorporate technology and streamline communications. Advances in the digital world have made an impact on virtually every industry.
- Lincoln Enhances the Ownership Experience by Personalizing Service
DEARBORN - As The Lincoln Motor Company continues on its reinvention, the brand has made it a priority to not only differentiate itself in the world of personal service, but to create a best-in-class experience for owners across the board in the luxury market.
- ‘Lincoln Experiences’ Use Technology to Make Driving More Engaging
NEW YORK – It isn’t just about making luxury cars; it’s about creating unique driving experiences. The Lincoln Motor Company – with the reveal of its all-new 2015 Lincoln MKC small premium utility vehicle this morning – introduces Lincoln Experiences, a suite of customer-focused comforts designed to enhance the buying and ownership experience.
- Ford of Britain Unveils New Maintenance Programme
BRENTWOOD, England – Ford of Britain has capped the price of servicing and maintenance for older Ford vehicles with the launch of a new programme that aims to make the cost of motoring more transparent and more affordable. Called Motorcraft 4+, the new package was developed by Ford and its dealer network.
- Ford Tops the 2013 J.D. Power Sales Satisfaction Survey
MANILA, Philippines — Ford Philippines topped the recent 2013 J.D. Power Asia Pacific Sales Satisfaction Index (SSI) Study for the Philippines, helping to highlight the Company’s commitment to provide an unmatched customer experience across its expanding network of nationwide Ford dealerships.
- Showcasing the Smart Stuff in the Ford Kuga
MELBOURNE, Australia — The Ford Kuga Smart Utility event was held on July 16, giving almost 20 consumer media and bloggers an introduction to the smart features of the car in a different way.
- BrandIndex: Customers Rank Ford Tops in Brand Perception
DEARBORN - BrandIndex puts Ford No. 1 in customer perceptions in its midyear review survey – based on responses from 600,000 Americans rating 1,100 U.S. companies. Respondents reacted favorably to Ford when asked if they’d heard anything good or bad in the past two weeks about a brand. Ford jumped from sixth place in the 2012 survey, due largely to sales momentum for the all-new Fusion and Focus.
- Ranger, Ford Impress Odyssey Participants
JOHANNESBURG – With the travel portion of the Ranger Odyssey at an end, still to be determined is who will get to go home with their own Ford Ranger.
- Ford Lio Ho Launches Customer Satisfaction Day to Further Promote Services
CHUNG-LI, Taiwan — In Taiwan, customers are like family. Ford Lio Ho, Ford’s local joint venture, launched a “Customer Satisfaction Day” campaign to further promote efficient customer service (CS) among dealers and to provide an even better customer experience.