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 N. A. Quality Teams Honored

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Mark Fields
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DEARBORN, Feb. 25, 2009 – The recent 2008 North American President's Quality Awards ceremony was particularly satisfying, after Ford, Lincoln and Mercury vehicles last year posted combined quality that equaled the best in the industry, according to the 2008 model-year Global Quality Research System study conducted for Ford by RDA Group of Bloomfield Hills, Mich.

Ford President of the Americas, Mark Fields, congratulated the winning teams for another year of impressive quality gains and urged them to continue their focus on the ultimate goal of quality leadership. 

Graydon Reitz, director, Americas Quality, praised employees for their exemplary teamwork. 

"We say that quality is the ultimate team sport.  Ford's quality performance is the result of collaborative efforts among many organizations throughout the company along with our union partners and suppliers," explained Reitz.  "Ford's dramatic quality improvements demonstrate the power of working together."       

Fields and Group Vice Presidents Bennie Fowler, Joe Hinrichs and Derrick Kuzak were among the executives who handed out the awards, which recognized winning teams and facilities for achieving internal quality objectives and earning external quality recognition, including "Recommended Buy" status from Consumer Reports magazine .  

The 2008 recipients included:

Best Facility Awards

Transmission Plant – Van Dyke

Engine Plant – Lima

Stamping Plant – Walton Hills & Buffalo

Assembly Plant – Twin Cities

Parts Distribution Center – Hartford HVC

Most Improved Parts Distribution Center – Atlanta HVC

North American Quality Awards

Ford Fusion & Hermosillo

            Lowest 3 MIS R/1000, Vehicle Line

            Lowest 3 MIS CPU, Vehicle Line

            Lowest GQRS TGW, Plant

            Consumer Reports Recommended Buy:  Fusion, Milan, Lincoln MKZ


Mustang & AAI

            Most Improved 3MIS CPU, Vehicle Line

            GQRS Segment-Leading Vehicle TGW:  Mustang GT 500

            Consumer Reports Recommended Buy


Focus & Wayne

            Most Improved GQRS TGW Plant

            Most Improved GQRS Customer Sat 3MIS, Vehicle Line

            Consumer Reports Recommended Buy


Mark LT & DTP

            Highest GQRS Customer Sat 3MIS, Vehicle Line

            GQRS Segment-Leading Vehicle for TGW & Customer Sat


Mariner HEV & KCAP

            Most Improved 3MIS R/1000, Vehicle Line


Super Duty & KTP

            GQRS Segment-Leading Vehicle for TGW & Customer Sat


Best Function Awards

PD Function GQRS TGW Best in Class – Electrical, Vehicle Engineering

PD Function GQRS Better than Objective – Electrical, Powertrain  

Most Improved – Squeak & Rattle, Instrumentation


Consumer Reports Recommended Buy

Ford F-150 (DTP & KCAP)

Ford Expedition & Lincoln Navigator (MTP)

Ford Edge and Lincoln MKX (OAC)

Ford Taurus, Mercury Sable, Ford Taurus X (CAP)

Ford Explorer Sport Trac (LAP)

Lincoln Town Car (STAP)


JD Power Awards

IQS Best in Segment: Lincoln Navigator (MTP)

IQS Best in Segment: E-Series (OAP)



MIS = Months in Service

R/1000 = Repairs per thousand vehicles

CPU = Cost Per Unit

IQS = Initial Quality Study

GQRS = Global Quality Research System



2/26/2009 12:00 AM