As a new Ford employee who started here driving a Chevy Equinox, I could not wait to get into my first Ford.
It seemed like perfect timing that the Escape was coming out just around the time that I started, so eager as always, I ordered one from a dealership and impatiently awaited its arrival.
When my car finally came in, I couldn't wait to offload my Chevy and get into my Ford!
I was so excited that as soon as I parked it in the garage at home, I took a picture and sent it to my friends and family in all my excitement.
I was, however, not so excited about a week later when I started hearing a fairly loud squeak from my driver’s seat on every trip.
The creaking and squeaking slowly started to drive me crazy and I just knew that it wasn’t right.
At first I thought that maybe I should take it to the dealership, but I wanted to let someone in Quality at Ford know about it so that they could potentially fix the issue and prevent customers from experiencing the same annoyance.
As a Ford employee, of course I’m going to love my Ford until the day it dies (or when I get tempted by another Ford vehicle), but I could easily see how a customer would be quite annoyed and aggravated at a squeaky seat on a brand new car.
I sent an email to my mentoring group leader, who is in PD Quality, Mary Beth Soloy.
She quickly got me in contact with the Escape seat group that very day and two days later, I took my car to PDC and not one, not two but a whole group of engineers were there to meet me in the parking lot on that scorching hot summer day.
Not only that, but they had Louisville overnight a brand new seat for me!
I’d like to thank Brett Puffpaff, Michael Medoro, Anton Crainic, Majid Arefi, Shawn Dixon, Mazen Mazen, and Edward Opaleski for their quick action and in-depth quality review of the seat issue I was experiencing.
It’s that kind of attitude and integrity to sets Ford apart from the rest.
I feel comforted knowing that no matter what happens with my vehicle, someone will always be there.
The whole Quality and Seat Group definitely went further because even though a squeaky seat might seem like not a big deal, it’s not acceptable by Ford standards!