New Ford SYNC® 911 Assist™ features debuting on the 2015 Ford Mustang
will offer emergency dispatchers more potentially vital information to
better inform first responders en route to an accident.
“911 Assist uses a mobile phone connected to SYNC to call 911 directly
when needed,” said David Hatton, global product leader and electrical
engineer, Ford Connected Services. “With enhanced data, the system will
provide even more detail about a crash to aid in the dispatch of the
For example, if a dispatcher knows that both front safety belts were
fastened at the time of a high-speed collision, he or she may decide to
send an additional ambulance directly to the scene. Safety belt
monitoring varies based on the airbag systems in the vehicle.
911 Assist requires customer consent to enable the feature when
initially pairing a cellphone to SYNC, and the customer has the option
to cancel the call before it is placed. In the event of an airbag
deployment or fuel shutoff, a direct 911 call is placed using an
occupant’s SYNC-connected phone. The operator then receives a brief,
prerecorded message that a Ford vehicle has been in a crash and has the
option to retrieve vehicle GPS information.
The enhancements will provide the ability to deliver information such as
the maximum change in velocity during impact, indication of crash type
(front, side, rear or rollover), safety belt usage as detected by the
vehicle, awareness of whether multiple impacts occurred and whether
airbags were deployed.
“SYNC will only broadcast relevant information to save time, and it
constructs a very efficient message for the operator,” said Hatton.
“After the introductory message, the voice line opens automatically and
occupants can speak directly with the operator via SYNC’s hands-free
Ford worked with the National Emergency Number Association to gather
input from members, including Eaton County Central Dispatch in Michigan,
and to educate emergency responders about the technology.
“We are pleased to continue working with Ford to prolong our vision of
any device, anywhere, anytime to provide help needed in the event of an
emergency,” said Ty Wooten, education and operations director, National
Emergency Number Association. “This new data provided by 911 Assist will
be useful in deciding the proper level of the initial response, and
will give call takers an indication as to the severity of the incident.”
Staying engaged with the needs and desires of customers, as well as the
emergency services community, Ford continues to work with nonprofit
agencies such as the National Emergency Number Association as the
company develops enhancements to 911 Assist.